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May 19, 2016 Comments Off on Quality and clinical governance Views: 1528 Quality

Quality and clinical governance

Clinical governance is a systematic approach to maintaining and improving the quality of our patient care. It is a framework through which we are continually improving the quality of our care, by creating an environment where excellence in clinical care can flourish.

Our clinical governance programmes are centred upon six core areas:

  • Education & training
  • Clinical audit
  • Clinical effectiveness
  • Research based practice
  • Openness and integrity
  • Effective risk management

PATIENT SATISFACTION SURVEYS

We’re pleased to publish the latest set of results from our regular patient satisfaction surveys.

January 2015 – 98.40% rated our service as “Outstanding” or “Good” – full report
February 2015 – 98.90% rated our service as “Outstanding” or “Good” – full report
March 2015 – 99.29% rated our service as “Outstanding” or “Good” – full report
April 2015 – 98.12% rated our service as “Outstanding” or “Good” – full report

In addition, we also use a “Friends and Family” test, which is common to the NHS. Each month, every patient who visits a Blossoms clinic is asked “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”. We’re pleased to publish the results each month:

January 2015 – 95.20% “Extremely likely” or “Likely”
February 2015 – 93.90% “Extremely likely” or “Likely”
March 2015 – 94.28% “Extremely likely” or “Likely”
April 2015 – 93.59% “Extremely likely” or “Likely”

 

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