How long will my appointment last?
Blossoms’ standard primary care consultations are 15 minute appointments, which is usually appropriate for most presenting circumstances. Extended appointment are available at your request, or on the advice of the treating practitioner, however, additional consultation fees may also apply.
What happens if my appointment takes longer than planned?
We always endeavour to provide as much flexibility as possible and will do all we can to accommodate any extended appointments, should you require more time on the day, however, additional consultation fees may also apply.
What happens if I miss my appointment?
We do operate a cancellation policy for all our services, at all our clinics. We’re pleased to cancel and re-schedule any appointments at any time, without any penalty or administration fees, up to 24 hours before your assessment.
However, less than 24 hours notice of cancellation, re-scheduling or non-attendance on the day, does incur a 100% cancellation levy, as we’ll be unable to re-use the time to support other patients.
If you are aware you may be late for your appointment please contact our administration team on 020 7489 1136 at the earliest opportunity and every effort will be made to accommodate you.
Regretfully, we cannot guarantee to be able to complete your appointment if you do not arrive on time.
What happens if my doctor recommends additional tests?
Your doctor may feel that further tests, for example, blood tests, are warranted to confirm any diagnosis. Please do consider that you are likely to need to pay for any additional tests yourself.
Do you treat children?
Regretfully, we are only able to see patients over 18 years of age. If you are seeking expert medical care for a child, The Portland Hospital is able to provide GP and paediatric support, 24 hours a day, 365 days a year.
Can I access your services remotely?
Registered patients can use remote systems to access our services, however, we do not believe that remote assessment of conditions in a new patient provides an acceptable standard of care for you, the patient. This is because we do not have your detailed medical history, so the risks in providing remote diagnosis are greatly increased (for both you and our doctors).
As an example, a we believe a new patient presenting with a cough needs a physical examination with a stethoscope because it is used to differentiate between conditions such as pneumonia, bronchitis, pulmonary fibrosis, asthma, pleural effusions or to rule out a pneumothorax, which can be life threatening. A cough can even be a symptom of heart failure.
We think assessing a new patient remotely is a bit like trying to survey a house from a photograph.
Will my appointment, or any additional tests, be covered by my medical insurance policy?
Whether your consultation or tests are covered by your insurance policy depends upon the Terms & Conditions of your policy. Most UK private medical policies exclude primary care from the range of benefits that are covered, however, there are some exceptions (particularly if you are covered by an international medical policy, for example) depending upon your policy. Please contact your insurer to clarify the extent of your benefits.
Regretfully, we are unable to accept direct settlement from any insurer, which means the full cost of any consultations or treatments must be settled on the day of attendance and re-claimed from your insurer.
Most insurers will only refund the cost of blood tests, MRI’s or other diagnostic steps if they are requested by a specialist consultant in association with a pre-authorised claim. Please do contact your insurer if you are unsure of the terms or benefits provided by your policy.
Any additional tests that your doctor may feel are necessary may also be available through the NHS.
Can I arrange a referral to a specialist consultant through Blossoms?
Yes, one of the benefits of seeing a private doctor is to provide you with a choice of specialists, if you need more specialised care. Our ‘little black book’ of specialists is invaluable in helping to decide who may be best placed to support you; that’s a decision made in conjunction with your wishes and always considering sometimes ethereal elements, like ‘bedside manner’, as well as professional capability.
When arranging your care we are influenced by only one factor: selecting the very best service available.
My insurer says they do not cover the consultant recommended to me?
Depending upon the terms of your insurance policy, some insurers may suggest an alternative consultant to assist in managing your care.
Sometimes, we hear of insurers suggesting people see a consultant who may be more generalist than we would ideally recommend. We often hear of patients being directed to hospitals where there may not be facilities such as appropriate High Dependency Unit beds, for example, which we would view as critically important if need surgery.
Should an insurer disagree with our suggestions, you may have recourse to escalate the request within the insurers’ customer services team. We strongly counsel you to request any alternative guidance from your insurer in writing, including evidence as to why they feel their suggested consultant is more appropriately suited to your circumstances.
Can I be referred to the NHS, rather than a private consultant?
Regretfully, the NHS does not currently allow private health practitioners to refer into NHS facilities or treatments, with the exception of emergency services and some sexual health or family planning services.