We do operate a cancellation policy for all our services and at all our clinics. This information outlines why and how we apply the policy, if needed.
We’re pleased to cancel and re-schedule any appointments at any time, without any penalty or administration fees, up to 24 hours before your assessment.
However, less than 24 hours notice of cancellation, re-scheduling or non-attendance on the day, does incur a 100% cancellation levy, as we’ll be unable to re-use the time to support other patients.
If you are aware you may be late for your appointment please contact our administration team on 020 7489 1136 at the earliest opportunity and every effort will be made to accommodate you.
We’ll always do all we can to help, although regretfully we cannot guarantee to be able to complete your appointment if you do not arrive on time.
If you arrive late for a health assessment, we may still be able to complete part of the tests, although any support provided is at the discretion of the doctor on the day.
Cancellation policy summary
- Please let us know as quickly as possible if you are running late
- You can cancel or re-schedule at any time up to 24 hours before your appointment
- A 100% cancellation levy applies to missed appointments or late cancellations
- Regretfully, appointments may not be completed if you do not arrive on time